IT Help Desk Technician (Contract/Seasonal)
Location: Kennesaw, GA (onsite)
B Shift: Wednesday - Sunday (2:00 PM - 11:00 PM)

Summary:

RPI, a global leader in print-on demand, is currently seeking a seasonal/temporary Help Desk Technician to join our Atlanta (Kennesaw) office. In this role, you will provide hands-on technical support for hardware, software, and network-related issues in a fast-paced production environment. This is a great opportunity for an IT professional with strong troubleshooting skills and a customer-focused mindset.

Key Responsibilities:

• Serve as the first point of contact for IT-related support, professionally representing the IT team.
• Provide troubleshooting and technical assistance for hardware (laptops, desktops, printers) and software-related issues.
• Diagnose and resolve technical problems efficiently; escalate complex issues to appropriate support teams as needed.
• Accurately document issues, troubleshooting steps, and resolutions in RPI's ticketing system.
• Follow up with users to ensure satisfactory issue resolution.
• Assist with IT-related projects as assigned by the supervisor or team lead.
  

Required Skills:

• Experience in IT support, troubleshooting hardware/software issues, or equivalent training.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Preferred Skills:

• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS.
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.
  
  

Work Environment & Physical Requirements

• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast-paced production setting.

RPI Print, headquartered in Seattle, WA, is a global leader in personalized digital printing. We partner with businesses worldwide to help them connect with their customers through high-quality, customized print solutions. With facilities in the U.S., Europe, and Australia, RPI provides an end-to-end integrated supply chain for on-demand digital printing. Our passion for innovation extends beyond print-we value strong relationships and meaningful connections with our customers.

Join us at RPI Print and be part of a team that values technology, problem-solving, and customer satisfaction!